Refund policy

Last updated: October 2026

Your right to cancel

In accordance with the Direct Sales and Direct Marketing Act B.E. 2545 (2002), you may cancel your purchase by notifying us in writing within 7 days from the day you receive your order, by email (contact@bkimport-th.com) or LINE (@775kobfo), with your order number.

Because our pastries are frozen food, products must be returned unopened and kept frozen at -18°C until we collect them. We will contact you to arrange the collection.

If something is wrong with your order

If a product arrives damaged, thawed, incorrect or missing, please contact us within 7 days of delivery or pick-up, with your order number and photos of the product and packaging, and keep the product in your freezer until we reply. After checking, we will offer a replacement or a full refund of the affected products, including delivery fees if the whole order is concerned. In this case, return costs are on us.

Cancelling before delivery

You can cancel your order free of charge before it is dispatched or prepared for pick-up. Contact us as soon as possible by email or LINE.

Refunds

Refunds are made to the original payment method within 15 days from the day we receive your cancellation or claim.

Failed delivery

If the courier cannot reach you at the address and time agreed, we will contact you to arrange a new delivery. A second delivery may be charged.